Shipping Policy

Effective 12 September 2026

This policy explains where PB Leads delivers, how postage is calculated and what happens if an order is delayed, damaged or lost. It applies to orders placed through www.pbleads.co.uk.

Made-to-order dispatch time

All PB Leads products are made to order. Please allow up to 10 calendar days after order acceptance before dispatch. This production time is separate from carrier transit time. We will send a dispatch confirmation to the email address supplied at checkout when the order leaves us.

UK postage rates

Shopify calculates the combined weight of the selected products and applies the corresponding UK postage rate at checkout.

Combined product weight	UK postage
Up to and including 2kg	£5.00
Over 2kg and up to 10kg	£8.00
Over 10kg and up to 20kg	£12.00

Orders over 20kg do not have a standard online rate. Contact pbleads@outlook.com before ordering so we can confirm whether delivery is available and provide a quote. If checkout does not offer a rate for an address, contact us before placing the order.

UK delivery area

Standard online postage is available to UK addresses accepted by checkout. Delivery options and the final charge are displayed before payment. We do not add a separate VAT amount because Robert West trading as PB Leads is not registered for VAT.

European delivery

European delivery is not offered at a standard checkout rate. Email pbleads@outlook.com with the products, quantities and full destination address for a quote before ordering. An accepted quote will state the delivery charge and any special arrangements.

Unless the quote expressly says otherwise, the customer is responsible for import VAT, customs duty, handling charges and other fees imposed by the destination country. Delivery times for European orders vary by destination and customs clearance.

Delivery estimates

We aim to deliver within 30 days after the order is placed unless we agree another date with you. Any carrier date or tracking estimate is an estimate and may be affected by weather, service disruption, peak periods or other events outside reasonable control.

If we become aware of a material delay, we will contact you. Where delivery by an agreed date is essential, or where a replacement deadline is missed, you may have a legal right to cancel and receive a refund.

Delivery address

Check the delivery address carefully before paying. Contact pbleads@outlook.com immediately if it is wrong. We cannot promise to amend an address after production or dispatch. If an order is returned because an address supplied by the customer was incomplete or incorrect, we may charge the reasonable cost of redelivery where the law allows.

Responsibility during delivery

PB Leads remains responsible for the goods until they are delivered to you or to a person you identify to receive them. If you independently instruct the carrier to leave a parcel in a particular safe place or with another person, delivery to that place or person may complete delivery.

Damaged, missing or incorrect parcels

Contact pbleads@outlook.com as soon as reasonably possible if a parcel arrives damaged, an item is missing or the wrong item is supplied. Include the order number and a description of the problem. Keep the packaging while we investigate. Photographs may help, but your statutory rights do not depend on providing them.

Parcels that do not arrive

Check any tracking information and the delivery address, then contact us if a parcel has not arrived by the expected date. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. Your rights relating to late or failed delivery are not affected.